Customer Service Survey: 5 Ways to Know that your Customer Service Needs Help

I’m sure there are some who, when faced with the question of “should you get Customer Experience Measurement (CEM)”, keep thinking that “my customer service doesn’t need help” or something similar. While I believe that Customer Service should be consistently monitored and improved regardless of how good it may be, I wanted to write this article for you to be able to make a quick assessment of the state of your customer service. Is it in the red? Is it affecting the business negatively? Here’s a quick survey to check on how you’re doing.

Customer Service Needing Help (more…)