5 Ways CXO (Customer Experience Optimization) Will Save You Money

What is CXO? CXO stands for Customer eXperience Optimization. There are two main areas CXO are divided into. The first is customer-facing assets like front-liners, sales people or customer service representatives. The second is non-customer facing assets like your supply chain, partners, and item processing.

Basically, it’s everything that comes into contact with the customer before, while, and after purchase.

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Singapore National Day – 2016

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