Happy Chinese New Year 2018

May the Year of the Earth Dog be prosperous for all!

To our Filipino-Chinese Mystery Shoppers and Clients we greet you “Kiong Hee Huat Tsai!” and “Gong Xi Fa Cai!” to our Singaporean Mystery Shoppers and Clients.

 

Why The Best Customer Service is Now Expected of Your Business

Retailers like hip supermarket Trader Joe’s and tech warehouse Best Buy have to represent a wide array of products and items on their shelves. As a result, they can’t be expected to stand by each product they offer, either figuratively or literally.

So to be true to their “best customer service” promise, these stores have done what few stores are willing to do: encourage honesty amongst the staff and induce them to speak freely about items and experiences in the store, confidently citing internet reviews and even sharing in-store feedback from customers.

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