5 Methods for Improving Customer Service NOW

Brands often think their products or services are so good they sell themselves. For a lot of businesses, however, the harsh reality is that if they are unable to deliver a remarkable experience during the time of interaction with the customer, they face the very real danger of their brand becoming less valuable when measured against their competitors. Brand reputation is one of the greatest assets one has in any business. Here are 5 quick checks and adjustments for improving customer service that you can do right now. (more…)

 

Top 5 Customer Service Insights for Entrepreneurs

Michelle Patel shares with the #Leapreneur community her top customer service insights for entrepreneurs.

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5 Ways CXO (Customer Experience Optimization) Will Save You Money

What is CXO? CXO stands for Customer eXperience Optimization. There are two main areas CXO are divided into. The first is customer-facing assets like front-liners, sales people or customer service representatives. The second is non-customer facing assets like your supply chain, partners, and item processing.

Basically, it’s everything that comes into contact with the customer before, while, and after purchase.

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3 Examples of Customer Experience Gone Right

Do you remember when customer service became exciting? It used to be that Customer Service counters were reception areas for complaints. Thanks to innovations like ‘Service with a Smile,’ ‘We Deliver,’ and ‘Delivery in 15 minutes,’ the customer experience is reaching deep into what we really want, before we find out we want it. 

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Top 10 Ways to Satisfy the Millennial Customer

SatisFIND Founder, Michelle Patel, shares her insights on how businesses can attract and satisfy the Millennials in Business Mirror.

Michelle’s article may be viewed here:image

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