We sincerely express our sympathy for all the Filipinos directly and indirectly affected by the tragedy from super storm, Haiyan / Yolanda. To our CEAs in the affected areas, our thoughts and prayers are with you and your families. The Philippine Red Cross and other organisations are helping with relief efforts.
Some of our CEAs have asked how they can help victims of typhoon Haiyan / Yolanda in the Philippines. One local charity, Gawad Kalinga, has rebuilding and on ground relief efforts in some of the hardest hit areas.
We don’t believe in guest service. We believe in guest DELIGHT.
Everybody in your hotel can deliver surprise and pleasure that will make guests return and bring their friends. Everybody, from the very top management to the dishwasher, is a powerful stakeholder in delivering on this promise.
It will be held at The Blue Leaf Pavilion, in McKinley Hill, Bonifacio Global City on September 14, 2013.
Customer Experience Advocates attending the summit will receive a gift from the SatisFIND booth.
Please drop by to say hello!
Is giving the A+ treatment to transients worth it? Will they even ever come back?
Amazing guest service is made possible by combining rigorous standards and human compassion. Standards make the hotel work, so that hotel service can focus their energies in bringing the hotel’s brand promise to life. Be consistent, yet energetic, and go beyond guest satisfaction into guest delight.
To all our Filipino CEAs, Clients and Partners at SatisFIND, we wish you a Happy Independence Day!
Given the current buzz about the Philippines, be it the “It’s more fun in The Philippines” campaign by the Department of Tourism or the positive rating for the country in the financial markets, I am reposting one of my earlier blogs to pay tribute to the greatness of the Filipinos.
Filipinos have always been known for our warm hospitality, so it makes sense that we are also considered world-class in customer service. We leverage on our culture and innate behavior to be able to provide a method of customer service that is uniquely Filipino.