Kaizad Patel’s interview was featured on The Rodinhoods blog today.
Customer service is something that drives me in my company, and interviewing Kaizad Patel was thus an honor. He runs SatisFIND, which uses qualitative and quantitative methods to understand how your customer experiences your brand and its offering. Kaizad was one of the first to venture into Mystery Shopping in India, back in 2001.
Do tell us about your school & college years, and key lessons learnt.
To read the full interview