Quality Assurance Officer

SatisFIND® is looking for a Quality Assurance Officer for its Manila office. Interested candidates may email their comprehensive CV with cover letter to hello@satisfind.com 

Requirement:

– Must be passionate about customer service

– Enjoys reading

– A college graduate

– Fresh graduates with good scholastic background are encouraged to apply

Job Description:

– Perform quality inspection and documentation of submitted reports to ensure accuracy and consistency

– Work closely with the Quality Assurance Manager by continuously monitoring desired quality standards are reached based on existing company protocols.

– Create and prepare data required for the projects.

– Ensure high quality of data presentation through the use of Microsoft Office applications

– Collect and assist in monitoring and analyzing monthly performance for certain projects through the use of all possible and appropriate methodologies.

– Assist in developing and sustaining quality audit processes and company innovations in system redevelopment.

– Assist in creating and improving company data and questionnaires for existing and future mystery shopping projects.

– Assess client requirements and ensure that these are met.

Skills Required:

– High attention to details

– Competent in problem-solving and analytical skills

– Keen reading, editing, tracking, and monitoring skills

– Excellent written and oral communication skills, including English grammar, punctuation, and style

– Ability to work with a team

– Ability to multi-task and perform the task assigned within a timeframe

– Ability to work independently or with minimal or no supervision

Only shortlisted candidates will be invited for an interview.