Our Services

Every aspect of your business is an opportunity to delight your customers. Through SatisFIND’s customized services, find out where you stand and how to move forward. Let’s make sure your customers keep coming back to you.

Service Standards Development

SatisFIND® develops branded service standards suited for the operational style and market positioning of the brand.

Customer Experience Measurement (In-Depth Mystery Shopping)

Using real customer feedback and detailed evaluation of the actual experience with the brand, SatisFIND® provides management actionable insights on improving an organization’s service delivery and compliance to standards.

Qualitative Research Studies

Focus Group Discussions

In-Depth Interviews

Quantitative Market Research Studies

Customer Satisfaction Survey

Employee Engagement Survey

Pricing Study

Concept Study

Training and Coaching Services

SatisFIND® offers learning programs on the following:

Customer Service
Complaint Handling
Coaching for Team Effectiveness
Coaching for Managers

For Hotels and Restaurants: Front Office Operations, F&B Service Operations, Housekeeping Operations

To get started with SatisFIND, please email mail@satisfind.com

 

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