Learn everything about mystery shopping from Michelle Patel

Customer Service is no longer one department’s responsibility, and the businesses that excel at it are those whose leadership teams embrace Customer Service and feedback as an organization.

On January 23, 2019, the Philippine Retailers Association has invited SatisFIND® Founder, Michelle Patel to conduct a workshop specially designed for online and offline retailers. Workshop participants will be equipped with the right mindset, knowledge and tools to design and effectively launch their own mystery shopping system and use it to improve Employee and Customer Experiences.

Mystery Shopping is a methodology used since the 1940s but today’s retail landscape requires a COMPLETE REBOOT on how to use it with impact on your culture and bottom line. Mystery Shopping provides the metric for CONSISTENCY, the real formula in building strong brands that endure the test of time and avoid risks of disruption.

Change your perspective on what Mystery Shopping is and isn’t, and see the power it can do for your business, employees and customers.

This is open for non – PRA members too.

For inquiries:
Call +63 2 687-4180/81
Email: specialprojects@philretailers.com / ncm_philretailers@yahoo.com
Look for Ivan or Norie

Register now and avail the Early Bird Rate: https://bit.ly/2QiJQF5

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