New to mystery shopping?
No previous mystery shopping experience is needed. Bring curiosity, attention to detail and the ability to describe your experience honestly. Each FIND provides a brief explaining what to do and what feedback to submit.
Become a satisFINDER
Your voice matters.
Make it count.
Help brands improve their service by sharing what you experience as a real customer. As a satisFINDER, you can earn money and enjoy food, products and experiences through mystery shopping opportunities matched to your profile.
You must be 18 or older to join.
Real customers. Meaningful feedback.
See the experience. Shape better service.
A satisFINDER is a real customer who helps brands understand service through the eyes of the people they serve. Share an honest account of what happened, what worked well and what could be better. Your observations give brands a way to listen and improve.
Already an experienced shopper?
Put your eye for detail to work on opportunities that match your profile. Your experience can help reveal the moments that make a difference to customers and the brands serving them.
Make your voice heard
Your feedback helps brands understand what is working, what is missing and where service can improve. Every report is based on your actual customer experience.
How it works
How being a satisFINDER works.
Join
Create your satisFINDER account and complete your profile, including where you are based.
Get invited
When a FIND matches your profile, location and availability, you may receive an invitation. Review its requirements and reward details before accepting.
Complete the FIND
Follow the brief, experience the brand as a real customer and submit your honest feedback through satisFIND.
Help brands improve
Your confidential feedback helps brands see the experience more clearly and make informed improvements to their service.
What is a FIND?
A customer experience task.
A FIND may involve visiting a location, placing an order, browsing a website, calling a branch, checking a delivery or sharing feedback about a service journey.
Before accepting, review the available details: location, task type, timing, requirements, reward and reimbursement where applicable.
Rewards and experiences
Discover more. Get something back.
Some FINDs offer a fee, reimbursement or both. Others may include food, products, experiences, discounts, cashback or other benefits.
The reward and any spending or reimbursement conditions are explained before you accept. Invitations depend on your profile, location, availability and each project’s requirements.
Be part of the satisFINDER community.
Join real customers across countries who help brands listen better. After joining, invite friends or family who notice the details and care about good service.
Participation is based on project requirements, profile match, availability and satisFIND approval.
Confidentiality
Trust is part of every FIND.
As a satisFINDER, you may receive project information, brand guidelines and survey questions. Keep FIND details confidential and follow the satisFINDER Code of Conduct.
satisFINDER Code of Conduct
- Do not share FIND details publicly.
- Do not reveal yourself during a FIND unless instructed.
- Do not contact clients directly without satisFIND approval.
- Submit honest feedback based on your actual experience.
Better service starts with people like you.
Make your voice heard. Become a satisFINDER.
Become a satisFINDERYou must be 18 or older to join.