Find
Listen through mystery shops, surveys and VOX voice feedback.
Hotels
Your customers know things you don't.
Most businesses find out too late. See what your customers see. Lead with clarity.
One continuous loop
Find. Act. Measure.
Know what matters, fix what is broken, and measure whether it improved.
Act
Turn feedback into a clear action plan for each location.
Measure
Re-audit and re-survey to confirm improvement, then listen again.
When you need to see for yourself
Go beyond feedback.
Mystery Shopping
See your business through your customers’ eyes.
We invite real customers whose profiles and experience match the people your brand serves. They experience your business through an agreed customer journey, from the first enquiry to the final interaction. Their feedback shows how your service and standards are experienced in practice, giving you clear evidence of what works and where to improve.
Professional Audits
Know whether your standards are being delivered.
Professional auditors assess your operations against agreed standards and checklists. Through observation, document review and conversations with your team, they identify gaps in processes, service delivery and brand consistency. You receive documented findings and practical recommendations to guide improvement.
Four ways to listen
What would you like to know?
NPS®
Will they recommend you?
How: A short recommendation question with a follow-up after a visit.
You get: A loyalty score by location and the reasons behind it.
Best for: Multi-location teams tracking loyalty over time.
Learn moreCustomer Satisfaction
Are they satisfied?
How: A short survey after a visit, order, or service moment.
You get: Satisfaction scores and feedback by touchpoint.
Best for: Teams that need to know what to fix.
Learn moreVoice of Customer
What are they really telling you?
How: Customers share feedback by text or voice in a survey.
You get: Themes and customer comments you can act on.
Best for: Brands looking for detail beyond a score.
Learn moreVoice of Employee
What does your team need?
How: Confidential employee surveys can reveal friction at the frontline.
You get: A clearer view of morale and service barriers.
Best for: Operators seeking to understand employee experience.
Ask about VOEReady when you are.Choose a product, select your locations and get started online.View Pricing
Solutions
Built around your industry.
A solution brings products and services together around your business. We customise the combination for your goals, locations and customer journeys.
Restaurant Solution
Mystery shopping, guest feedback, and staff insight for multi-branch dining.
Mystery Shopping · Customer Satisfaction · NPS® · Employee ExperienceDiscuss your requirementsHotel Solution
See the full guest journey, from reservation to departure.
Professional Audits · Mystery Shopping · NPS® / CSATDiscuss your requirementsRetail Solution
See every store like a customer would.
Mystery Shopping · Customer Satisfaction · VOXDiscuss your requirementsTravel Solution
See the journey the way travelers do, from booking to arrival.
Mystery Shopping & Audits · NPS® · VOXDiscuss your requirementsHealthcare Solution
Understand the patient experience and the staff experience behind it.
VOX · CSAT · Voice of EmployeeDiscuss your requirementsBanking & Financial Services
Understand the customer journey, from account enquiries to everyday banking and financial advice.
Mystery Shopping · Customer Satisfaction · NPS® · Employee ExperienceDiscuss your requirementsClient stories
What our clients discovered.
Real experience challenges. Practical work. Clearer decisions.
Hotel standardsA national star-rating system
Supported the rollout of the Philippines’ first star-rating system for hotels, resorts and apartment hotels.
Standards • audits • national rolloutRead the full story
Hotel auditsThe complete guest journey
Independent mystery guest assessments across Chroma Hospitality properties, from reservation to departure.
Guest journey • audit • action
Multi-location retailSeeing every store like a customer
Recurring mystery shopping helped teams understand the customer experience across a growing store network.
Fieldwork • insight • improvement
RestaurantsListening across every branch
Customer feedback and mystery shopping helped monitor service across a large national restaurant network.
Feedback • branches • serviceWhat clients say
Trusted when the experience matters.
“No matter what you need, Kaiz and the team will go the extra mile for your company. SatisFIND has been brilliant in providing Rapyd with SatisFINDERs all over the world. Needless to say we are extremely satisfied with the results.”Lu VargasChief of Staff, Rapyd
“SatisFIND gave us timely and extremely useful feedback that helped us to refine and improve our deliverables. It has helped us to increase our overall customer satisfaction and brand growth. We couldn't be happier.”Amar OhriManaging Director, Ohri’s Group India
“The Philippine Department of Tourism was very pleased to have worked with SatisFIND in the rollout of the country's first star rating system for hotels, resort and apartment hotels.”Rica BuenoAssistant Secretary, Tourism Regulation, Philippine Department of Tourism
The people behind satisFIND®
Built around people, service and trust.
Founded in 2005. Helping businesses understand and improve every experience.
Michelle Perez Patel
Founder and Chief Innovation OfficerMichelle shapes satisFIND® products and methodologies around a belief that trust is built in every interaction between customers and employees.
Kaizad Patel
Co-founder and Chief Executive OfficerKaiz brings a career in hospitality and two decades of experience helping service businesses turn feedback into practical improvement.
Partner with satisFIND®
Bring better experiences to your market.
Grow your market with satisFIND, connect your technology, or explore another way to work together.