satisFIND® created Trust Experience Management®,
where customers and frontliners are equally valued,
resulting to employees providing excellent service, with a
desire to help their customers find value from the brand.

About Us

satisFIND® is a Trust Experience Management® Platform,
offering a holistic solution that measures and improves
your Customer Experience through continuous feedback
and Employee Upskilling.

We are a platform for Experience Surveys and Mystery Shopping
that enables a consistent brand experience delivered by
high-performing and engaged teams.

It’s all about meaningful
insights that lead to action

We go beyond compliance checking,
by offering an in-depth understanding
of the frontliner-customer relationship.

Our Story

Since 2005, satisFIND® pioneered measuring
the Customer Experience using insightful feedback
to improve the overall experience.

satisFIND® was founded on a simple belief that
every business owner cares about customers and
their employees, and no service frontliner would
willingly wish to dissatisfy a customer.

What happens in real life is far from expectation,
and this is the problem we are solving.

Our Mission

Build meaningful human connections.

Our Founders

Michelle Perez Patel

Michelle Perez Patel

Founder  |  Chief Innovation Officer

Kaizad Patel

Kaizad Patel

Co-founder  |  Chief Operating Officer

Our Core Values

TRUST.

Here for each other working as a team requires trust and respect, paving the way to personal and professional growth.

FAIRNESS.

Everyone can win a giver mindset will lead us to choose what is fair for everyone, all the time.

EMPATHY.

Hear the story connect with sincerity and kindness with others. Ask the difficult questions and listen to understand. Stay curious, everyone has a story to tell.

OPENNESS.

Embrace Feedback accepting and offering feedback is the foundation of effective communication. We empower each other through kindness and honesty in our words.

EXCELLENCE.

Lead the future we live and breathe customer service. Our purpose defines our work every day. We build solutions to create a better world for our customers.

HUMILITY.

There are no small jobs through meaningful and collaborative work, we foster the entrepreneurial spirit. Everyone has a role to play and we grow by learning from each other.

Testimonial

Michelle Perez Patel

Founder | Chief Innovation Officer

Your brand’s moment of truth is the customer’s moment of trust with your employees. ”

testimonial

No matter what you need, Kaiz and the team will go the extra mile for your company. SatisFIND has been brilliant in providing Rapyd with SatisFINDERs all over the world. Needless to say we are extremely satisfied with the results.

testimonial

Lu Vargas

Chief of Staff
Rapyd
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testimonial

SatisFIND gave us timely and extremely useful feedback that helped us to refine and improve our deliverables. It has helped us to increase our overall customer satisfaction and brand growth. We couldn't be happier.

testimonial

Amar Ohri

Managing Director
Ohri's Group India
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testimonial

The Philippine Department of Tourism was very pleased to have worked with SatisFIND in the rollout of the country's first star rating system for hotels, resort and apartment hotels.

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Rica Bueno

Assistant Secretary, Tourism Regulation
Philippine Department of Tourism
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