Effective date: 7 October 2026
You can cancel your satisFIND subscription at any time, and it stays active until the end of the period you have paid for. We do not refund fees already paid, except where this policy or the law says we must. This policy applies to purchases from SATISFIND PTE. LTD. and forms part of our Terms of Service.
1. How to cancel
- Card subscriptions: cancel in your account settings or email hello@satisfind.com.
- Invoiced and contract clients: send written notice to hello@satisfind.com, following any notice period in your order form.
We confirm cancellations by email. Cancel before the renewal date to avoid being charged for the next period. We do not refund a period that has already renewed.
2. What happens after you cancel
Your access continues until the paid term ends. After that, your account closes, and you can export your data for 30 days before we delete it, as described in our Privacy Policy. Cancelling does not cancel amounts already invoiced.
3. Refunds
| Situation | What we do |
|---|---|
| Subscription fees already paid | No refund, and no credit for unused time |
| One-off projects and mystery-shopping services | No refund once the order is confirmed and work has started. |
| Duplicate or incorrect charge | We correct it and refund the difference within 30 days of your report |
| Platform unavailable or not delivered because of us | We first try to fix it, and if we cannot, we agree a credit or refund with you |
| Refund required by law | We refund as the law requires |
4. Consumer rights
Our services are meant for businesses. If you buy as a consumer, your statutory rights are not affected. For example, consumers in the European Union can withdraw within 14 days of purchase, unless you ask us to start the service immediately and acknowledge that you lose the right once it has been fully provided. To use this right, email hello@satisfind.com within 14 days.
5. Payment disputes
If you see a charge you do not recognise, please contact us first at hello@satisfind.com. We reply within 5 business days and can usually resolve it faster than a bank dispute.
6. Contact
SATISFIND PTE. LTD., 21 Tan Quee Lan Street, #02-04 Heritage Place, Singapore 188108. Email: hello@satisfind.com.