Customer service used to be a hotline for complaints. It used to be a reception desk for special requests, and the occasional raffle or the lost child at the mall.
But as we all now know, customer service has evolved. Avis is most remembered for its 1962 campaign, “We Try Harder” (which, by the way, has just been retired! After 50 years!). Yes, this was an advertising line. But what they did was to put the customer in the middle of their marketing efforts to show how strongly they wanted you to go with them instead of the #1 rental company. Does anyone even remember who their bigger competitor was?
CATEGORY: Customer Service
We don’t believe in guest service. We believe in guest DELIGHT.
Everybody in your hotel can deliver surprise and pleasure that will make guests return and bring their friends. Everybody, from the very top management to the dishwasher, is a powerful stakeholder in delivering on this promise.
Do you remember when customer service became exciting? It used to be that Customer Service counters were reception areas for complaints. Thanks to innovations like ‘Service with a Smile,’ ‘We Deliver,’ and ‘Delivery in 15 minutes,’ the customer experience is reaching deep into what we really want, before we find out we want it.
I would like to share some inspiring words related to customer service. Do check out these 30 Inspiring Customer Service Quotes and 4 Key Tenets to Live By, shared by Salesforce Canada.
It is hard to choose which one is the most inspirational, but this particular quote from Sir Richard Branson is something I live by, “I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Do let me know which of these quotes calls out to you!
Click To Enlarge