Happy Diwali

Wishing everyone all the very best for the festival of lights.

Happy Diwali!

 

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Lessons on Customer Service: Standards Your Business Must Have

I am always asked by former colleagues and friends of mine what Kaiz and I do in Customer Experience Measurement or CEM. Mainly, they think that it has only to do with mystery shopping. But this blog post really sums it up. It’s setting the standard for your business. customer standard (more…)

 

Service Star: GetMyPeon – Cake Delivery in 90 minutes

We get inspired by the stories shared by our Customer Experience Advocates. One of our CEAs from India shared his delightful experience with GetMyPeon.

 

 

Owlet Cake

 

My Story:

“Cake Delivery in 90 minutes…

It’s was my girlfriend’s birthday, and I’d forgotten to make arrangements for the cake. I remembered at 5 pm, and my car was supposed to leave the city in the next 90 minutes. Had to get a really good cake in that time, delivered where my car was. I called GetMyPeon, informed them the deadline, the urgency, the locations and asked them to suggest a good cake shop.

I got an amazing, exquisite cake from IcingOnTop in 90 minutes. They are one of the best in Mumbai and I’m already a big fan. And now a bigger fan of GetMyPeon.” Sushrut, India

Why am I a delighted customer?

A 1 kg freshly baked chocolate cake made at one end of the city, delivered at the other end, while coordinating with a moving car is not an easy task. And this was done in 90 minutes.

My requirements and the sensitive situation was perfectly understood by the team. They have their boys spread across the city and having something organized at this speed is truly an effort that requires them to go out of the way. Which they did.

The cake is not usually prepared at this short a notice. GetMyPeon pitched in with their good relations with IcingOnTop (them being equally sweet to go out of the way) and helped me out of a tight spot.
Delivery was no easy task since my car was on the move and the person delivering the cake was in a taxi. In a highly professional manner, the routes were discussed and the cake was received in time without me having to go out of the way. But they had to, and they did. Customer service wins.

It reminded me of a scene in The Hangover, where tuxedos were delivered on the road. This was close :) I’m very happy thanks to GetMyPeon.

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What’s your Story?

We would love to hear about your customer experiences. If you have great (and not so great!) stories you would like to share with SatisFIND, you may email them at mystory@satisfind.com

 

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SatisFIND @ Customer Loyalty Conference & Expo

Michelle Patel will be speaking at the  3rd Customer Loyalty Conference & Expo on the topic, “Customer Experience: Creating Magnetic Touch points”. From this, entrepreneurs and companies will learn how to attract more customers by working on all external brand touch points. #LoyaltyConExPH

 

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Service Star: Yabu – House of Katsu, SM Megamall

We are quite inspired with the stories shared by our Customer Experience Advocates. One of our CEAs from the Philippines shared her happy experience with Yabu at SM Megamall in Manila:

Yabu

My Story:

My sister and I tried Yabu restaurant at SM Megamall. The restaurant was earning rave reviews for quite sometime now because of their Katsu dishes so we decided to try it and we were more than happy we did. More than the food, their customer service was really exceptional. From the table reservation, taking of orders and serving our food, we were really well attended to by the staff. The waiter was very knowledgeable of the menu and their specialties. He even gladly assisted us on how to properly mix the sauces ready on the table. While enjoying our meal, the restaurant manager even approached us and asked if we needed anything. Given that the restaurant was so full at that time, we were satisfied the staff were very attentive to the needs of their customers.” – Gladys, Philippines

We have to agree with Gladys, customer service at Yabu SM Megamall is outstanding! There aren’t many places around town which offer the total experience, Great Service + Quality Products + Value for money = A Very Happy Customer

We just love the restaurant manager at this branch. He’s the very friendly and attentive gentleman shown in the photo above (beige shirt with tie). His presence could really be felt when he’s at the dining area interacting with customers. 5-stars for his service attitude!

Yabu has grown to several branches now, which didn’t surprise us given that they’ve got it all figured out when it comes to making customers happy. Although we miss seeing Mr. Friendly Restaurant Manager at Yabu SM Megamall lately, we hope he’s supervising the newer Yabu branches so the level of quality, which made their first branch a big success would be consistent with all the other branches they eventually opened.

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What’s your Story?

We would love to hear about your customer experiences. If you have great (and not so great!) stories you would like to share with SatisFIND, you may email them at mystory@satisfind.com

P.S. If anyone could please identify and send us the name of Yabu’s Service Star Restaurant Manager, we would really appreciate it :)

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