Data Deletion Policy - SatisFIND

Purpose

This document sets out our policy for responding to requests for deletion of data under Personal Data Protection Act 2012 (No. 26 of 2012) ('PDPA') Singapore data protection law. This document explains the collection, use, and disclosure of individuals' personal data by organisations in a manner that recognises both the right of individuals to protect their personal data, and the need of organisations to collect, use, and disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances..

Individual Rights

An individual has the right to erasure, also known as ‘the right to be forgotten’. The principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.

When does the right to erasure apply?

The PDPA does not provide individuals with a standalone right to request for an organisation to destroy or delete the personal data in the organisation's possession or control. However, under the Retention Limitation Obligation, organisations are required to cease to retain personal data if retention of such personal data is no longer necessary for legal or business purposes.

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed;
  • When the individual withdraws consent;
  • When the individual objects to the processing and there is no other legal ground for the relevant processing activity;
  • When the personal data was unlawfully processed;
  • Where the personal data has to be erased in order to comply with a legal obligation.

What information does SatisFIND retain?

The SatisFIND online system stores data about individuals in order to create a SatisFINDER Profile. We store the name, e-mail address, gender, address and shopping habits. This data is stored and used in accordance with our Privacy Policy, which can be found at: https://satisfind.com/privacy-policy

If consent is provided, personal data (including the above, plus address, telephone number and notes) may be stored in our CRM system for the purposes of contacting you regarding SatisFIND Project Invites, products and promotions.

How can data be deleted?

If you have registered as a satisFINDER or JobFINDER or purchased a FIND subscription from SatisFIND, SatisFIND acts as a data controller. In this case, we will delete the same upon request (via email to privacy@satisfind.com), upon closure of your account, or after three years. If an organization purchases access to the SatisFIND Platform SatisFIND acts as the data processor and the customer acts as data controller. In this case, it is the responsibility of the customer, as data controller, to ensure that data is not held longer than necessary for the purposes for which it is intended.

A user of the SatisFIND Platform, acting on behalf of their organization, can delete data from the system whenever they wish. This data is deleted from the system immediately and cannot be recovered by any users or SatisFIND employees after this point. Data which has been deleted or otherwise destroyed can not be recovered at any time. Sufficient warning is given to the account administrator before data are permanently deleted. Data may still remain in the systems back-up files, which will be deleted periodically.

Information may be deleted from our CRM upon request to privacy@satisfind.com. We undertake to perform the deletion within one month (30 calendar days) and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.